When I walked in, Rob Cole, said, "Hi Mr. Blair!" Since I was in for the annual inspection, I didn't have an appointment. Couldn't believe that he remembered me! The work was completed quickly and my waiting time was not bad at all....Thank you VERY much!
New to us
by JoeBob from Weiser, ID
December 7, 2018
My initial reaction after owning it for a week is that the 2012 explorer is a drivers' car. It is a comfortable ride, but you do feel the road. The seating is comfortable and roomy in the first two row. Third row seating is not for big people. The second row seats 3 if the middle person is a small child. The electronics take a while to get set, but seem good once you figure out how to use them all.
I went there to buy 2013 Kia Sorento and I met some lady her name is Debbie, she is a very smartest underwriter and salesperson.
She is a very friendly person like my sister and works professionally with amazingly quick.I arrived there at about 3:30 PM but I could pick my new car up at 4:30 PM, it took only 1 hour!! test driving/all paper works with loan processing.I strongly recommend this dealer and Debbie and you will be happy~~Thanks, Debbie.
Love this vehicle
by Momof2 from Princeton, KY
November 10, 2018
It’s the perfect size for a family of 4. I love the dual sunroof and navigation. It’s very comfortable. we are wanting to down size from an Expedition because of the fuel cost and the Explorer still has the 3rd row.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Thank you Cars.com!
by Savannah from Herriman
November 5, 2018
I went from having a 1998 Misubishi Montero Sport to owning my 2012 Ford Explorer. I love the way it drives and responds. My dual sun roofs are the envy of everyone who rides in it, and who isn't a sucker for the heated seats?
This is by far the best SUV I have owned. It’s reliable, spacious, and has has all the functions needed. Only things I wished it had are digital speedometer and tire pressure checks. But that’s an overall Ford thing.
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
2012 Ford Explorer
by Joan Thomad from PA
August 13, 2018
We have had it for a month. It gets pretty good gas mileage. I had to meet be two kayaks last week and they fit inside no problem. Very comfortable.
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